Need assistance with an order? Here is how to get in touch with the business directly.
Each provider on Sawyer is an independently owned business that lists their services and schedules.
- All of our providers have unique terms and conditions and refund and cancellation policies vary.
- If you have any questions about an activity you've booked, please contact the provider directly.
How to contact a provider directly
- Log into your Sawyer account
- Navigate to your Orders page. On the Order History page, there will be a "Contact Provider" button on each order listed.
- Click on "Contact Provider" to view the provider's email address, which is clickable to automatically open an email conversation.
- When you are on the order details page, you will see two options to contact the Provider with questions about your order: one at the top and one at the bottom of the page:
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- The link at the top of the order detail page will direct you to the Provider email, similar to the flow of the “Contact Provider” button.
- Clicking the email address link at the bottom of the page will directly open an email conversation with the Provider.
You can contact the provider for the following reasons:
- Request for cancellation or refund
- Request for a transfer or a new class
- Purchasing anything additional for the class (ie. after school or art supplies)
- Reporting your absence
- Location questions
- Paying your balance early
- Canceling memberships or future payments
- General questions about the class (time, supplies needed, size of class etc...)