While each class provider is responsible for setting their own policies and terms for their business and activities, if you request a refund for any order placed on the Marketplace (www.hisawyer.com), here are the steps we will take to assist you with your request.
Marketplace Cancellation Window
If you need to cancel a future booking made within 24-48 hours of purchase on the Marketplace, please email help@hisawyer.com and a member of our support team will process a refund for your purchase with the exception of scheduled activities that are booked less than 24 hours before the start of class.
Beyond the Marketplace Cancellation Window
If you are beyond the Marketplace cancellation period, we recommend contacting the class provider directly to request a refund. They will have the most information on your customer account and can advise on the cancellation and refund policies for their specific business.
Troubleshooting Issues
We take customer feedback seriously. If for any reason you feel as if you’ve had a negative provider experience and/or have not received a response or resolution from the provider directly, you can submit a claim to help@hisawyer.com. From there we will contact you and the provider to help mediate and resolve any issues to the best of our ability.