Our goal is to work with the best industry providers and the communities in which they serve. We consider it to be a privilege and honor to be a part of each family’s journey through childhood, and consider safety and security to be of the utmost importance.
We go above and beyond to ensure that every provider is continuously meeting, if not exceeding, our community standards. Throughout a provider’s partnership with Sawyer we:
- Onboard, train, and set provider expectations
- Advise and troubleshoot issues as we continue to refine and grow our community
- Share best practices and service standards for their industry
- Collect and audit customer reviews and testimonials
- Offer account verification requirements for online activities
- Provide free resources, events, and professional development opportunities for providers to improve their businesses
We take immediate steps to investigate any customer claims regarding safety and security and reserve the right to place any account under review and/or termination if we feel that any violations to any of our policies have taken place.